This questionnaire is issued by the Responsible Project Engineer of De Villiers & Moore Consulting Engineers at project completion and the process forms part of the De Villiers & Moore : Quality Management System. The feedback received will be used to improve the service and quality provided on this and subsequent projects and De Villiers & Moore's Management wishes to thank you in advance for providing feedback.

Project Name:

Authorised Representative of Customer/Stakeholder:

De Villiers & Moore Project Engineer or Project Principal:

Please tick the most appropriate answer:

1. Project Initiation Stage
   1. Client brief requested and interpreted satisfactorily?
      Yes No
   2. Consulting Engineer Services Agreement between Client and Consultant clarified and concluded satisfactorily?:
      Yes No
   3. Prompt and satisfactory attention given to Client's requests and queries at start? :
      Yes No
2. Specifications and Drawings - Applicable Not Applicable
   1. Appropriate and suitable specification and drawings prepared? :
      Yes Mostly Don't really know No
   2. Co-ordination between disciplines done and approval from Authorities obtained timeously? :
      Yes Mostly Not aware of problems No
3. Financial Control of Contractor - Applicable Not Applicable
   1. Schedule of Quantities covered all known requirements? :
      Yes Mostly A few problems No
   2. Valuations issued by Project Engineer were clear, accurate and on time? :
      Yes Mostly A few problems No
   3. Project completed within agreed budget with approved variations? :
      Yes No
4. Construction Stage - Applicable Not Applicable
   1. Project Engineer controlled Contractor and ensured his adherence to programme? :
      Yes Reasonably Controlled Poorly controlled No control
   2. Project Engineer interactions were timeous and ensured smooth flow of construction? :
      Yes Mostly Not always Poor
   3. Contract close-out, certification and snag completion were well handled? :
      Yes Reasonably well handled Not well handled Poorly handled
5. Technical Report - Applicable Not Applicable
   1. Was Report well structured and well written?
      Yes Was adequate Not well written Poor
   2. Did Report answer the relevant questions and propose effective solutions?:
      Yes Mostly No
6. Communication during Project
   1. Project Engineer's and De Villiers & Moore's correspondence was :
      
      1. Clear? Yes Mostly No
      2. Suitable? Yes Mostly No
      3. On Time? Yes Mostly No
   2. Project Engineer's and De Villiers & Moore's verbal communication was :
      
      1. Clear? Yes Mostly No
      2. Appropriate? Yes Mostly No
   3. Technical knowledge exhibited by Project Engineer was?:
      Extensive Adequate Not adequate
   4. Contractual and project management knowledge exhibited by Project Engineer was ?:
      Extensive Adequate Not adequate

General Comments including specific issues requiring management's attention and action:

Thank you for completing this Quality Management Survey. Please press the Submit button below to send your feedback to Management. Any queries can be e-mailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it - Att: Director (QMS). Your feedback will be used positively to improve and manage our service to all.